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Nursing Contract Update

Patient Safety and Quality at EMMC

At EMMC, we are always raising the bar on our performance regarding patient safety and quality of care we provide to our patients. That means, we are working on initiatives and improvements that put us on pace with the best hospitals in the country. Whether it's working to eliminate preventable errors or aiming for 100 percent compliance with our standard for handwashing, EMMC employees are engaged and working to be the best we can be.


Safety is everyone’s job at EMMC. For the sixth consecutive update since the program began in 2012, Eastern Maine Medical Center earned an “A” Score in Hospital Safety from The Leapfrog Group, an independent national nonprofit run by employers and other large purchasers of health benefits. This is the highest mark a hospital can receive.

Eastern Maine Medical Center also received the highest award for Exceeding Patient Expectations from Avatar Solutions for the past three years, which gauges quality of care, reliability, and customization before patient visits. For the second year in a row, the hospital received Exemplary Service - Overall Best Performer which goes to the top facilities with the highest overall, combined score for inpatient, outpatient, emergency department, and ambulatory surgery.


The Joint Commission's Top Performers AwardIn 2011, EMMC was proud to be recognized as one of the nation's top performers on key quality measures by The Joint Commission, and one of only three hospitals in Maine to be named to The Joint Commission's Top Performers on Key Quality Measures list. The Joint Commission is the leading accreditor of healthcare organizations in the United States.

To be acknowledged as a top performer on key quality measures, an organization must meet two 95 percent thresholds. EMMC was recognized for only achieving, but far exceeding, these threholds. EMMC achieved an overall composite score of 99 percent in all four clinical areas -- heart attack, heart failure, pneumonia care, and surgical care.


In 2010, EMMC, as part of EMHS, earned the VHA Patient Safety Leadership Award--the only hospital system in the country to be recognized for results-based work on safety. This prestigious award acknowledges the ongoing efforts of EMHS hospitals--EMMC being the largest of those--to strive to become the best rural healthcare system in the nation.

We invite you to learn more about the national recognition EMMC has earned for it's performance in safety, quality, and service by visiting the Awards and Recognition section of our website.

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Eastern Maine Medical Center