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New Technology Quickly Connects EMMC Patients with Interpreter Services


4/16/2014

(Bangor, Maine) – Last year, Eastern Maine Medical Center connected more than 500 patients with a free interpreter service, breaking down language barriers to ensure that patients and care providers were able to effectively communicate. In healthcare, every minute counts and a new service at EMMC uses technology to connect patients with free interpreter services much quicker. Previously, patients may have had to wait for interpreters to travel to the hospital in person.

“We saw an opportunity to cut down on the time it took to connect a patient with an interpreter by using everyday technology found in many homes right in our community,” says Christopher Shaw, manager, EMMC Telecommunications. EMMC care providers now use iPads to securely connect patients with medically trained interpreters via video chat. Ten languages are currently available through this video service. Additionally, more than 198 languages are available through an audio conference.

“We know ensuring that patients understand their condition and their treatment options is a key component to improving their health. As an EMHS member, this free interpreter service is one way EMMC is making sure community members have access to the right care, in the right place, at the right time,” continues Christopher. The video chat service is available to patients at the EMMC Healthcare Mall, EMMC Cancer Care, and EMMC’s State Street campus.

Another EMHS affiliate, Acadia Hospital, will be implementing the service within the next few months.

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Awards and Recognition

EMMC earns awards for Exceeding Patient Expectations and Best Overall Performer from Avatar Solutions
(May 2014)

EMMC’s Pharmacy Residency Postgraduate Year One Program received reaccreditation for another six years from the American Society of Health-System Pharmacists. (April 2014)

EMMC is honored with an "A" in exceptional performance in hospital safety by The Leapfrog Group (April 2014)

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