Thank you for taking the time to visit your loved one during his or her stay at EMMC. Visits from family and friends are an important part of the recovery process. General visiting hours are 1:00 p.m. to 8:00 p.m., although on some units, visiting hours vary depending on patients' special needs. We ask that guests limit visits to the designated hours to allow us sufficient time and privacy to care for patients' needs. Check with the nurse if you have questions. For the good of children and our patients, we suggest you limit visits by children under the age of 14. Youngsters who do visit a hospitalized family member are often screened for infectious illnesses before they are permitted in patients' rooms.

Please be aware that patients have a right to request a restricted status. If a patient makes this request, EMMC may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.

Parking
Visitors are invited to use the parking garage, accessible either from the State Street emergency entrance or the main driveway. The exit from the garage is at ground level. There is no exit onto State Street. Parking is free. Ground level parking is also available for visitors on the river side of the driveway. Look for blue signs directing you to patient and visitor parking.
In addition, EMMC offers free valet parking to visitors, Monday through Friday, from 6:30 a.m. to 6:00 p.m. Simply drive up to the main or Webber Building entrance and a member of our Courtesy Corps will park your car. When you're ready to leave, present the valet ticket to a Courtesy Corps member at the front door; your car will be returned to you there

Relations
The Patient Relations Department is here to help families with any unresolved questions, special needs, problems, or complaints.

If you have concerns that our patient care staff is unable to address, please call Patient Relations at extension 8110. The office is open from 8:30 a.m. until 5:00 p.m., Monday through Friday. If you have an urgent concern during non-business hours, please let a member of the patient's care team know.